By using this site you have unconditionally accepted the terms and conditions of use as given here under and/or elsewhere in the site.

You assume the sole risk of making use or relying on the information, products and services available on this website. Probiotica foods Pvt. Ltd. (here onwards, referred to as PFPL) makes no representations about the suitability, completeness, timelines, reliability, or accuracy of the information, products and described or contained in this site for any purpose, all information, products and services are provided in this site for any purpose, all information, products and services are provided "as is" without warranty of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non infringement.

While PFPL endeavors to provide the most accurate, up to date information, products and services the site may contain inaccuracies, typographical errors, or outdated information. Moreover, PFPL may make modifications or changes to this site or changes to the site or the information on products and services described in this site at any time. PFPL is not responsible for typographical or pricing errors on the site; PFPL reserves the right to modify or cancel orders anytime including but not limited to the orders that contain incorrect prices or product descriptions, orders in which PFPL believes the customer has violated applicable law and orders that PFPL believes are harmful to PFPL or its vendors/suppliers/affiliates. PFPL also reserves the rights to modify/limit the number of items purchased or orders placed through this site.

All content on this website including the logo, graphics, text, design, belong to PFPL and are the intellectual properties of PFPL are protected by appropriate legislations. No part of the content shall be copied, downloaded, transmitted or published without prior, written permission from PFPL.

PFPL may at any time modify the terms and conditions ("Terms") of the Service without any prior notification and the revised version shall be available on the site. In the event of you not agreeing to the revised terms, then you should stop using the site. By continuing the usage of this site you are agreeing to the revised terms and conditions.

SHIPPING POLICY OF PFPL

PFPL cannot commit any time fixed for delivery. The delivery of our products will be made between 6:00 am to 9:00 am of the date. It may get delayed on certain days due to extreme weather conditions or governmental regulatory activities. 

Currently the products will be delivered for addresses in Mumbai only. For other areas please call PFPL. 

Orders will be booked for at least fourth business day delivery. 

While placing the order the customer shall provide the following details.

  1. Name of the recipient
  2. Flat number/bungalow number
  3. Name of the building
  4. Name of the road/street/marg
  5. Contact number landline/mobile
  6. Proper/familiar land mark
  7. Email address

After the order is accepted by PFPL, a confirmation email will be sent to the customer. 

The delivery will be made on the shipping address mentioned at the time of placing the order. The consignment will not be redirected/redelivered to any other address at any circumstances. 

No Deliveries will be made on Sundays and some Prescribed holidays. 

PFPL’s delivery agent will attempt delivery of the products once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery attempt will be made. 

PFPL will consider the order as “executed” in the following cases :

  1. Delivery not done due to wrong address given by the customers
  2. Non availability of the recipients at the address
  3. Premises locked.
  4. Wrong phone number or phone not working or switched off or not reachable, when tried by the delivery agent of PFPL
  5. Addressee refused to accept the products.
  6. Delivered the product at the security cabin of the building/Reception/Neighbor, based on the instructions from the customer.
  7. In case of civil disturbances, floods, Heavy Rains, National Bandh or in happening any other force majeure event, we reserve the right to cancel the order or reschedule the delivery to another date.
  8. Request for cancellation of confirmed order can be made up to 72 hours before the delivery time.